Shipping Return Policy

Shipping Policy

Turnaround

Signed items ship within 5 to 10 business days. Transit time is extra.

Signed autographs ship free on US orders of $100+ (your whole cart counts toward $100). Clothing and other items ship at regular rates.

Order signed items by Dec 7 for your best shot at Christmas delivery. Delivery dates aren't guaranteed.

International orders: order by Nov 25. We can't guarantee Christmas delivery, and customs can add delays.

Personalized videos: order by Dec 23 and we'll deliver within 7 days.

Clothing is made to order by our print partner and follows their holiday deadlines. See Printful's holiday order deadlines.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns & Refunds

Signed items

You can return signed autographs and other signed items within 30 days of delivery for a full refund of the item price. Items must be unused, in the condition you received them, and include the original certificate of authenticity or hologram, which must match the item. Return shipping is paid by you, unless we sent the wrong item or it arrived damaged. Original shipping charges aren't refundable unless the mistake was ours.

Holiday gifts: signed items ordered Nov 1 to Dec 24 can be returned until Jan 31.

Clothing and other made-to-order items

Clothing is printed to order just for you, so we can't accept returns for size or change of mind. If your item arrives defective, misprinted, damaged, or isn't what you ordered, email us within 30 days of delivery with a photo, and we'll send a replacement or a full refund at no cost to you.

Personalized videos

Personalized videos are made just for you. You can cancel for a full refund any time before your video is recorded. If we don't deliver your video within 7 days of your order, you can cancel for a full refund. Once a video is delivered it can't be refunded, but if we made a mistake (like a wrong name or the wrong message), we'll redo it free.

Damaged or wrong items

If anything arrives damaged or isn't what you ordered, email support@austinstjohn.biz within 7 days of delivery with photos, and we'll make it right.

How to start a return

Email support@austinstjohn.biz with your order number before sending anything back. We'll reply with the return address. Refunds go back to your original payment method within 7 business days after we receive and check your return.

For gifts and holiday orders, see our shipping policy for order-by dates.