Shipping Policy

Every order here gets real attention from me, so I want you to know exactly what to expect, and when.

How long it takes

Signed items (photos, comics, and other autographed pieces)

I sign every one myself, in house. Signed orders ship in about 2–4 weeks, depending on my travel and convention schedule. Once your order ships, it's usually a few business days in transit within the US.

Apparel, mugs, and other printed gear

These are printed on demand and shipped by my print partner. They usually take 2–7 business days to make, plus shipping time to you. If you order printed gear and a signed item together, they come from different places and will arrive in separate packages.

Personalized videos

Your video is delivered by email within 14–21 days of your order. Nothing ships in the mail. Keep an eye on your inbox, and check your spam or promotions folder just in case.

How your 8x10 is packed

I want your photo to show up looking exactly like it did when I signed it. Every signed 8x10 goes into a photo protector sleeve and ships in a sturdy Gemini cardboard comic mailer, so it's protected from water and from getting bent or folded in the mail.

Shipping costs

Within the US

• Free shipping on orders of $100 or more. Thank you!
• Under $100, you'll see the price at checkout before you pay. On most items it's a standard rate of about $6.95, and some items are calculated by weight and destination.

International

I ship worldwide. Shipping is calculated at checkout based on where your order is going. Your country may charge import duties, taxes, or customs fees. Depending on the shipping option you pick, these may be prepaid at checkout or collected by the carrier when your package arrives.

Tracking

When your order ships, you'll get an email with your tracking number. If your order comes in more than one package, you'll get tracking for each one.

If I can't ship on time

If I can't ship your order by the time I've told you, I'll let you know before that date, give you a new date, and offer you the choice to wait or cancel for a full refund. It's your call.

Lost, damaged, or wrong items

If your package gets lost, arrives damaged, or I sent the wrong item, I'll make it right. The details are in my Refund Policy. In short: contact me within 7 days of delivery with photos for damaged or wrong items. If tracking never shows your package delivered, I'll replace it or refund you. If tracking shows it delivered, I'll help you file a claim with the carrier.

How to reach me

Reply to your order confirmation email, or use the contact page at https://www.austinstjohn.biz/pages/contact. You'll hear back within 1 business day.

Thank you for supporting me. It means more than you know.

Austin St. John