Refund policy

Refund Policy

Every order here is personal to me, and I want you to love what you get. Here's how refunds and returns work.

Cancellations

You can cancel for a full refund any time before your order ships, or before your personalized video is recorded.

Returns

Unopened signed items can be returned within 14 days of delivery, in their original condition. Return shipping is the customer's responsibility. Your refund is issued once the item arrives back and is inspected. Your refund includes the original shipping you paid.

Final sale

Personalized items can't be returned. That includes items inscribed to a name and personalized videos once they've been recorded.

Personalized videos

If I got a detail wrong compared to what you asked for in your order, I'll re-record it once at no charge. Changes of mind after recording don't qualify.

Damaged items

If your order arrives damaged, contact me within 7 days of delivery with photos of the item and the packaging. I'll send a replacement or issue a refund.

Wrong item

If I sent the wrong item, contact me within 7 days of delivery with a photo and I'll send the right one or refund you.

Lost packages

If tracking never shows your package as delivered, I'll replace it or refund you. If tracking shows it was delivered, please file a claim with the carrier first, and I'm happy to help with that.

How refunds work

Approved refunds go back to your original payment method within 2 business days. Your bank may take 5 to 10 business days to show it.

Before you dispute a charge

Please reach out to me first. Almost every problem can be fixed quickly. I reserve the right to decline refunds or future orders where there's a pattern of return abuse.

How to reach me

Reply to your order confirmation email, or use the contact page on this site. You'll hear back within 1 business day.

Thank you for supporting me.

Austin St. John